Refund policy

Printify Refund & Return Policy

Effective Date: July 21, 2026

At The Solitary Bee & Co., every item is made to order through our production partner, Printify. Because each product is custom-made, we do not accept returns or exchanges for incorrect size selection, color choice, buyer's remorse, or accidental orders.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

- Your order number

- A description of the issue

- Clear photos showing the problem

Once reviewed, we will work with Printify to provide a replacement or refund at no additional cost to you.

Lost Packages

If your package appears lost in transit, please contact us. We will work with the shipping carrier and Printify to resolve the issue.

Refunds, when approved, will be issued to your original payment method.

For assistance, contact us at thesolitarybeeco@gmail.com